How can we help?

Email real@chriscruz.live. Include your iPhone or iPad model, iOS version, the desk or story involved, and the approximate time the problem occurred when possible.

Enter your email on the sign-in screen and CC Live will send a six-digit code. Check spam or junk folders if it does not arrive, wait for the resend button to become available, and confirm that the email is the one used to register. Codes expire after 10 minutes. For account deletion or an address you can no longer access, contact the support email above.

Confirm your device has an internet connection, then pull down on the Live feed to refresh. If only one topic is affected, switch to Latest and try that topic again. Current stories are also available at chriscruz.live.

Open Settings, enter your city and state or ZIP code under Your Local Station, and save it. CC Live uses the area you enter; it does not read your device's precise location.

Check the device volume and Silent Mode, then tap Play again. CC Live creates spoken recaps on your device using Apple's speech system, so no separate audio account is required.

Every story names its original publisher and links to that source. Send the story title, publisher, and correction request to the support email. The original publisher remains the source of record for quoted reporting and later updates.

Read the CC Live Privacy Policy for details about account information, location preferences, aggregate story views, on-device data, and service records.